Generator FAQ

Welcome to our frequently asked questions for generators. Just click on a question to view the answer.

If you can not find an answer to a question here feel free to contact us and we shall do our best to answer it

What Size Generator Do I need?

One of the most common questions we get asked is what size generator do I need?

An easy way to work out the best wattage for you is to identify the wattage requirements for the tools and appliances that you want to power concurrently.

The power requirement for the tool or appliance can normally be found on its identification plate or in the owners manual (If it is given in amps, multiply the amps by volts to get the watt value).

This final value give you an idea of what power you will be drawing. One thing to bear in mind is the starting load. An 800W Microwave for example will draw 1600W when it starts up before settling to 800w after a few seconds (this is where the peak power of a generator comes in to play to cope with these).

How loud are they?

All generators make noise it is inevitable however there is a class of "Silent" generators that we sell. To give you an idea normal conversation is rated at 60 Db(a).

The Kipor Suitcase range generators are rated at 54 - 59 Db(a)

The Honda EU Range is rated at 52 - 57 Db(a)

The Yamaha Range is rated at 47 - 57 Db(a)

So these generators are fairly quiet running.

So why is there this sticker that says 92Db (or similar) on my unit?

This is due to new EU measure that say we now have to have things rated in sound pressure (Db) as oppose to Db(a) which is using the A scale of sound to reflect how it is heard by our ears, so they are actually different measurements.

My generator has just arrived but will not start?

All of the generators supplied by Sail and Trail will have been test run prior to being despatched so it will not be unusual to find small remains of fuel or oil.

If you do experience any problems please work through this list before contacting us.

1) When the machine is pull started does the low oil light flicker? If it does check that the oil level is correct i.e. that the oil can be seen in the neck of the machine and shows full on the dip stick. If the oil level is low please add some oil to the correct level. If the oil level is correct tip the machine backwards away from the pull start side by 45 degree’s. Gently jiggle the machine around in this position. We are just trying to get the oil level float to correct its position during this procedure.

2) When you operate the black on / off switch do you hear a distinct “click” if not turn the black knob to the on position and undo the single cross headed screw in the centre of the knob. Remove the knob. Underneath where the knob was fitted is a small leaf spring. Pressing this spring up and down should produce the distinct click we are listening for. Check that the wiring harness has not interfered with the spring and the mechinism is clear.

3) Remove the side panel and locate the clear / pinky coloured tube going to the bottom of the carburettor. This is the carburettor drain screw. With a suitable container under the tube undo the screw and about an egg cup of petrol should be drained out. Re-tighten the screw and as long as the fuel container is clean, the fuel can be returned to the petrol tank. Only perform this operation in a well ventilated area and on a surface that will not become contaminated or damaged if you spill the fuel as you are working. If no fuel is present looking a little further to the left there should be a black rubber tube 8mm in diameter plugged onto a nipple attached to the aluminium engine case. Is this tube attached? If not re attach it on the vacant nipple and repeat the starting procedure. 

How do I store my generator while it is not being used?

If you are likely to store the generator unused for a period of more than 6 – 8 weeks it does help to prepare for this. Modern fuels as wonderful as they are will go stale if left for extended periods making the machine very difficult to start or will drag the stale fuel through the carburettor making the engine run unevenly.

This is especially important for storing the machine over the winter period.

Ensure that the oil level is correct and sufficient. Start the generator and allow it to run for 15 minutes to ensure it is good and warm.

Stop the generator and make sure the vent switch on top of the fuel cap is in the closed position. Remove the side panel where you would routinely check the oil level. In front of you is the carburettor and at the bottom of the carburettor is a clear / pinky coloured tube next to an ordinary slot headed screw. This is the carburettor drain screw.

With a suitable container under the tube undo the screw and about an egg cup of petrol will be drained out. Re-tighten the screw and as long as the fuel container is clean, the fuel can be returned to the petrol tank. Only perform this operation in a well ventilated area and on a surface that will not become contaminated or damaged if you spill the fuel as you are working.

The carburettor is now empty and the fuel tank is sealed by the closed fuel tap and closed fuel cap vent. The machine should be stored in a cool and dry environment.

The starting procedure after prolonged storage is the same as normal excepting that the first 5 or 6 pulls of the starter will be re-filling the carburettor with the fresh fuel from the fuel tank.

Why does the reverse polarity light come on when I connect my generator up?

When using generators on certain (normally older) caravans or motorhomes you may find that you get the reverse polarity light illuminating. This is because the generator “earth” is floating and the circuit that detects reverse polarity sees this and thinks that there is an issue. Rest assured there is no problem.


Kipor Specific
Didn't Kipor go bust/is it really just a Honda/Only old stock etc.
Due to the unfortunate nature of the internet, there is a lot of misinformation out there. Honda did try to get them out of the market and tried to sue them, this was only partially successful in 2004 (some might say that the fact Honda attempted this shows how much of a rival they are). We can assure you the company is up and running, just check their website at http://www.kipor.com/ (they are not a small company) they produce all their own components and we order our stock directly so it is always new.
How to Perform an Oil Change on the Kipor Suitcase Range (Video)
How to Perform an Oil Change on the Kipor IG3000 & IG6000 (Video)
How to Perform an Oil Change on Kipor Diesel Generators (Video)
Hyundai Specific
I think my dipstick is broken for my oil
While it may look odd, Hyundai machines do not have a dipstick part to the oil lid. It is meant to be like that. Correct oil level should be the bottom of the thread.